Refund Policy

At OnlineKisanBazar.com, we strive to ensure that our customers are completely satisfied with their purchases. This Refund Policy outlines the conditions under which refunds may be granted. By making a purchase on our platform, you agree to the terms stated below.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

1.1 Defective or Damaged Products:

• If the product delivered is defective, damaged, or expired upon receipt, you are eligible for a refund.
• Proof of defect or damage (e.g., photographs or videos) must be provided when submitting a refund request.

1.2 Incorrect Product Received:

• If you receive a product that is different from what you ordered, you can request a refund or replacement.

1.3 Non-Delivery of Product:

• If your order is not delivered within the specified delivery period due to reasons attributable to us, you may request a refund.

2. Conditions for Refunds

To qualify for a refund:
2.1 You must submit your refund request within 7 days of receiving the product.
2.2 The product must not have been used, altered, or tampered with in any way.
2.3 All original packaging, labels, and invoices must be retained and returned with the product.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:
3.1 Products damaged due to improper handling or misuse by the customer.
3.2 Products without original packaging or missing components (e.g., instruction manuals or free items).
3.3 Change of mind or dissatisfaction with the product unless it is defective or damaged.

4. Refund Process

4.1 Requesting a Refund:

• To initiate a refund, contact our customer support team at contact@onlinekisanbazar.com or call +91 9179171113.
• Provide your order number, details of the issue, and any supporting evidence (e.g., photos of the damaged product).

4.2 Inspection and Approval:

• Upon receiving your request, we will review the claim and may request additional information or clarification.
• Refunds will be approved only after the product has been inspected and verified by our team.

4.3 Refund Timeline:

• Once approved, refunds will be processed within 7-10 business days.
• The amount will be credited to your original payment method or as store credit, depending on your preference.

5. Return Shipping

5.1 For defective, damaged, or incorrect products, we will bear the return shipping costs.
5.2 If the return is due to reasons other than product defects or delivery errors, the customer will be responsible for return shipping costs.

6. Cancellation Policy

6.1 Before Shipment:

• Orders can be canceled before they are shipped for a full refund.
• To cancel an order, contact us immediately at contact@onlinekisanbazar.com or +91 9179171113.

6.2 After Shipment:

• If the order has already been shipped, it cannot be canceled. You may still be eligible for a return or refund after receiving the product, subject to the conditions outlined above.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:
Email: contact@onlinekisanbazar.com
Customer Support Number: +91 9179171113