Return Policy

At OnlineKisanBazar.com, we are committed to ensuring that you are satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased through our website and mobile application.

For assistance, you can contact us at:
Email: [email protected]
Customer Support Number: +91 9179171113

1. Return Eligibility

Products can be returned under the following conditions:

1.1 Damaged or Defective Products:

• Products that are damaged, defective, or expired upon delivery are eligible for return.
• Proof of damage or defect (e.g., photos or videos) is required when initiating a return request.

1.2 Incorrect Product Received:

• If the product received is different from what you ordered, you may return it.

1.3 Unopened and Unused Products:

• Products that are unopened, unused, and in their original condition and packaging can be returned within the specified return period.

2. Conditions for Returns

To ensure a smooth return process, the following conditions must be met:

2.1 The return request must be submitted within 7 days of receiving the product.
2.2 The product must be returned in its original packaging, with all labels, tags, and accessories intact.
2.3 A valid purchase receipt or invoice must be provided.

3. Non-Returnable Products

Certain products cannot be returned, including:

• Products that have been used, altered, or tampered with.
• Products without original packaging or missing components.
• Products damaged due to improper handling or storage by the customer.
• Perishable products such as seeds that have been opened.
• Items marked as "non-returnable" at the time of purchase.

4. Return Process

4.1 Initiating a Return:

• Contact our customer support team at [email protected] or +91 9179171113 to initiate a return.
• Provide your order number, details of the issue, and any supporting evidence (e.g., photos of the product).

4.2 Approval and Instructions:

• Once your return request is reviewed and approved, we will provide instructions for returning the product.

4.3 Return Pickup or Drop-Off:

• For eligible returns, we may arrange a pickup service or request you to send the product to our designated address.
• Return shipping costs will be borne by us for defective or incorrect products.

5. Refund or Replacement

5.1 Replacement:

• For defective, damaged, or incorrect products, you can opt for a replacement instead of a refund, subject to stock availability.

5.2 Refund:

• If you prefer a refund, it will be processed once the returned product is received and inspected. Refunds will be credited to your original payment method within 7-10 business days.

6. Return Shipping Costs

6.1 For Defective or Incorrect Products:

• We will bear the return shipping costs.

6.2 For Voluntary Returns:

• If the return is due to reasons other than product defects or errors on our part, the customer will be responsible for the return shipping costs.

7. Contact Us

If you have any questions or need help with your return, please contact us:
Email: [email protected]
Customer Support Number: +91 9179171113